Thank you for choosing GC Laser Designs for your personalized laser cutting and engraving needs. We aim to ensure your satisfaction with our products. Please read our Returns and Refund Policy carefully.
1. Returns:
We accept returns within 14 days of the delivery date for products that meet the following conditions:
- Unused and Unaltered: The product must be unused, in its original condition, and not altered in any way.
- Packaging: The product should be returned in its original packaging, including any accessories or accompanying materials.
- Customized Items: Unfortunately, we cannot accept returns for items that have been personalized or customized, unless there is a defect or error on our part.
2. Refunds:
Upon receiving and inspecting the returned item, we will notify you of the status of your refund. We process refunds within 3 Business days of receiving the returned product.
- Full Refund: If the return is approved, we will initiate a refund to your original method of payment.
- Partial Refund: In some cases, a partial refund may be issued if the product is not in its original condition or is damaged.
3. Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact us at [contact@gclaserdesigns.com.au] to inform us of your intent to return.
- Package the item securely and ship it to the address provided by our customer service.
- Include a copy of your order confirmation or a note with your name, contact information, and order number.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [contact@gclaserdesigns.com.au]. Provide details and, if possible, include photos of the damage. We will arrange for a replacement or issue a refund.
6. Changes to Returns and Refund Policy:
We reserve the right to update our Returns and Refund Policy to reflect changes in our practices. Please review this policy periodically.
7. Contact Us:
If you have any questions or concerns regarding our Returns and Refund Policy, please contact us at [contact@gclaserdesigns.com.au].
Thank you for choosing GC Laser Designs!